Shipping & Returns

Shipping & Returns Policies for Our Products & Services


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This website and its product and service offerings are intended for an audience of individuals who are 21 years of age or older. We will not knowingly sell products to, or provide services for, individuals who are not at least 21 years of age.

See our Spiritual Services page for information about the ordering and provision of our spiritual services.

The following Shipping & Returns Policies are made available to assist you in understanding our policies concerning the handling of orders, the shipping process, and the handling of returns. We recommend you take your time to read it carefully. Know that by accessing this website or purchasing/using our products or services, you are agreeing to these Shipping & Returns Policies (including our Privacy Notice and our Conditions of Use), that define the Service Agreement under which you are allowed to purchase and utilize the products and services from the BlackCatCurios.com website, and to use the website itself. Should you have any questions about our Shipping & Returns Policies or any of the other parts of our Service Agreement, feel free to contact us. The following outlines our Shipping & Returns Policies:

1. Effective Date

These Shipping & Returns Policies are effective immediately.

2. Changes

We reserve the right to amend or modify any part of this website, including offerings, features, format, and pricing, at any time and without prior notification.

We reserve the right to amend these Shipping & Returns Policies at any time and without prior notification. Any amendment will be effective immediately upon posting said amendment to this Shipping & Returns Policies page (or to the Privacy Notice, and our Conditions of Use pages, as applicable), thus amending the Service Agreement as a whole. Your continued use of this website or purchase/use of our products or services following any such amendments constitutes your consent and acceptance of the amended Shipping & Returns Policies. You are responsible for regularly reviewing the Service Agreement.

3. Objections

You may object at any time to the content of our Shipping & Returns Policies; we are open to our customer's concerns and will gladly discuss the issue with you.

4. Applicable Law

In accordance with the laws of Arizona, our state of residence, it is necessary to declare that ALL of our products and spiritual services are sold/provided for their ENTERTAINMENT VALUE ONLY, sold as CURIOS ONLY, and that no claims, guarantees, or warranties are made, expressed, or implied with regards to said products or services.

The products and services offered on this website are based on superstition, folklore (as it relates to hoodoo and rootwork, among others), and religious practices and beliefs (Christianity, among others). Your right to purchase and make use of these products and services is protected and detailed under the Religious Freedom Restoration Act of 1993, as well as the International Religious Freedom Act of 1998 – H.R. 2431. Your purchase and utilization of said products and services constitutes religious practice and/or a spiritual endeavor and thus no claims, guarantees, or warranties are made, expressed, or implied as to the results of said practices or endeavors. This applies whether said claims, guarantees, or warranties are made, expressed, or implied by you or Black Cat Curios.

5. Store Hours

  • We are open (accepting phone orders and calls for information) 9:00 AM - 5:00 PM Monday through Sunday, Arizona Time (-7 GMT).
  • You can also order by email, mail order, or online shopping, anytime!
  • Phone calls, if not answered immediately, are returned within 24 hours. Please leave a message.
  • Emails are answered within two business days.
  • We do not accept texts. Texts will be ignored.

6. General Ordering Policies

  • All currency references are in U.S. dollars; we only accept payment in US currency.
  • There is a $10.00 minimum order. This minimum order amount does not include any applicable taxes or the cost of shipping.
  • Tax may or may not be applied to your order, depending on state internet sales laws. Items shipped within Arizona will be subject to an 8.80% sales tax.
  • We only ship within the Continental United States, Hawaii, and Alaska (no International shipments), and we only ship via USPS (the United States Postal Service).
  • The billing information you enter on your order MUST match the address the parcel is being shipped to. We will NOT send your package to a third-party address.
  • Tracking will be applied to all orders.
  • We will NOT be responsible for packages that are lost, stolen, or damaged in transit. Please see below for greater detail and instructions.
  • Generally speaking, ALL SALES ARE FINAL. Please see below for greater detail and instructions.

7. Ordering Methods

  • Online Shopping Cart
    Available day or night; orders will be processed the next business day.
  • Phone
    Fill out the order form provided with the items you would like and the quantities you need. Click the "Click to Print Form" button at the top of the form to print it out. Refer to your completed form while placing your phone order. Conversely, you can also just print out the form and fill it in by hand, or you can fill out the form electronically and save it on your local hard drive to reference later. In any case, during your call we will calculate the tax and total your order and will also then take your credit card information to process your payment.
  • Email
    There are two ways in which you can order by email:
    [1]  Fill out the order form provided with the items you would like and the quantities you need. After you have completed filling out the form, click the "Click to Email Form" button at the top of the form to submit it to our order department. Once we have received the form, we will call you to verify your order and will also then take your credit card information to process your payment.
    [2]  In the event that you do not want to or do not feel comfortable submitting your order via the automated email submittal process (described above), then you are certainly welcome to send us an email in any fashion with which you are comfortable and familiar. Just tell us what you would like to order and the quantities. We will then call you back to verify your order, figure your total, and take your credit card information for payment.
  • Please do not send your credit card information in an email; it's not safe!

    Please do not text your order; it will be ignored.

  • Mail Order
    Fill out the order form provided with the items you would like and the quantities you need. Click the "Click to Print Form" button at the top of the form to print it out. Conversely, you can also just print out the form and then fill it in by hand. In either case, you will then need to mail the completed order form along with your money order to us at:

    Black Cat Curios, P.O. Box 413, Avondale, AZ  85323.

8. Payment Information

  • We do not accept cash or personal checks; please don't send them.
  • We only accept Visa, MasterCard, American Express, and money orders.
  • Tax may or may not be applied to your order, depending on state internet sales laws. Items shipped within Arizona will be subject to an 8.80% sales tax.
  • Please refer to the shipping chart below for the shipping costs.
  • Please be sure to include all appropriate taxes and shipping costs into your final total before purchasing and/or sending your money order. Kindly call or email us if you would like assistance with determining the total purchase amount.
  • Please mail all money orders, along with your completed order form, to us at:

    Black Cat Curios, P.O. Box 413, Avondale, AZ  85323.

9. Shipping Information

  • Black Cat Curios ships our packages by USPS (the United States Postal Service) only.
  • We encourage our customers to take advantage of USPS' online order tracking to see how their shipments are progressing.
  • Orders are normally shipped in the order we receive them; however, we will not hold up someone's order just because the order in front of theirs is on hold for some reason.
  • We only ship within the Continental United States, Hawaii, and Alaska (no International shipments), and we only ship via USPS (the United States Postal Service).
  • The billing information you enter on your order MUST match the address the parcel is being shipped to. We will NOT send your package to a third-party address.
  • We will NOT be responsible for packages that are lost, stolen, or damaged in transit.
  • All claims in regards to packages that are lost, stolen, or damaged in transit will need to be initiated by the customer and handled through the USPS (the United States Postal Service) claims process.
  • The table below outlines charges for USPS Priority Shipping, only. Shipping charges include packaging, insurance, and delivery.
  • If you would like to have your package shipped Express Mail, please contact us directly before placing your order as additional charges will apply.
  • Additional surcharges for extra-heavy or oversize packages may apply. We will let you know in the rare event that this will be the case.

  • Shipping Rates Table
    Order Sub-Total Amount Shipping Charge
    $25.00 or less $10.00
    $25.01 - $50.00 $14.00
    $50.01 - $75.00 $16.00
    $75.01 - $100.00 $18.00
    $100.01 - $125.00 $20.00
    $125.01 - $150.00 $22.00
    $150.01 - $175.00 $24.00
    $175.01 - $200.00 $26.00
    $200.01 - $225.00 $28.00
    $225.01 - $250.00 $30.00
    $250.01 - $275.00 $34.00
    $275.01 - $300.00 $38.00
    $300.01 or more FREE

10. Pre-Purchase Cautions & Considerations

Before you purchase a product or service from us, please know that the provision of products and services is subject to our own personal beliefs, practices, ethics, and professional biases, and the manner of delivery, extent, and timing of how said products and services are provided is entirely and solely within our discretion. Furthermore, we reserve the right to deny the sale of our products or services to anyone, at any time, for any reason.

As part of our Service Agreement to provide ANY product or spiritual service, you need to fully understand, acknowledge, and agree to the following:

  • NO CLAIMS, GAURANTEES, OR WARRANTIES ARE MADE, EXPRESSED, OR IMPLIED that any product purchased for your use, or services performed on your behalf, will be effective, helpful, or successful.
  • NO REFUNDS, NO EXCHANGES, and NO RETURNS on any of our products are provided due to their spiritual and/or custom nature. All sales are final unless otherwise authorized.
  • NO REFUNDS on any of our services are provided.
  • NONE of the products listed within this site are for consumption. They are provided for EXTERNAL USE ONLY. Many herbs and oils can be very harmful if ingested or come in contact with the skin. Please exercise caution and test any anointing oils, colognes, waters, baths, or washes on a small area of the skin (patch test) prior to using. Do not use dressing oils on the skin. Do not use any incenses or powders in enclosed areas or around those with breathing issues or other sensitivities. Keep all of our products away from, and out of the reach of, both children and animals.
  • Any products or services we provide ARE NOT meant to be used for, or intended as a replacement for, the assistance or advice of trained and licensed professionals, for example, those in the medical, emergency, protective, legal, or financial fields.
  • By using this website and/or purchasing products or services from us, you acknowledge that you have chosen to do so through the exercising of your own free will and sound reasoning.
  • Black Cat Curios does not assume any liability for actions taken on the basis of the information posted on this website or otherwise provided during the course of doing business and/or during the delivery of services.
  • YOU AGREE TO ASSUME ALL RESPONSIBILITY for any negative repercussions to yourself or others that are the result of any of our products or services you have purchased and/or utilized.
  • You represent and testify that if you are purchasing products or services from Black Cat Curios that (i) any credit card information you supply is true, accurate, and complete, (ii) you have the legal permissions required to utilize said card, (iii) charges incurred by you will be paid by your credit card company, and (iiii) you will be financially responsible for all charges incurred. Your failure to submit full payment for products purchased or services rendered will result in immediate termination of product delivery and/or the rendering of services without refund.
  • Despite the fact that we will always do our best to keep your matters of a personal concern in strictest confidence, please be aware that we have a lawful obligation to report illegal activities, threats to others, and threats to yourself, in the event that such information is somehow disclosed in the course of doing business. Therefore, we ask that you DO NOT divulge such information to us if you do not want it reported.

11. Product Misrepresentation & Infringement

By purchasing any of our products, you agree not to resell them, or represent them as your own, with or without appropriate labeling intact. Furthermore, you are not allowed to utilize our labels or any of our other branding materials on your own products or to promote your own products. You are, however, welcome to contact us about purchasing from us wholesale.

12. Backordered Items

  • We reserve the right to exercise our own discretion when handling backordered items.
  • Ultimately, we will do whatever is both reasonable and cost effective for us. For example, if you place an order that is missing one item that is scheduled to arrive within seven working days, we may hold your entire order until we can complete it. Fortunately, this rarely, if ever, happens; we will let you know if this is the case. Another example would be the case of us making something for you. Obviously, that may take some additional time. Again, in this instance, we will let you know so appropriate arrangements can be made.
  • If we don't have item(s) in stock that you have ordered, and don't expect it in for ten or more days, we will ship to you the rest of your order, minus what is missing, and deduct the cost (plus shipping adjustments) from your total.
  • You should then receive a backorder slip with your partial order/purchase. It will notify you of the item(s) backorder status. In which case, we will then ask that you replace your order for said item(s) at a later date.
  • In the event that, for some reason, we cannot reach you to discuss the backorder issue, we will simply issue you a store credit.

13. Returns, Exchanges & Refunds

  • We want you to be happy with your purchase. We do our best to ensure that you are getting what you paid for by A) offering great quality products, B) providing adequate descriptions and/or pictures of said products, and C) being available to answer questions about the product before and after your purchase.
  • Due to the spiritual and/or custom nature of most of our products there are no returns, no exchanges, and no refunds. All sales are final. We ask that you make informed decisions with regards to the products and services you purchase from us.
  • In the event that you are somehow unhappy with the order you have received, the best course of action is to let us know, immediately. An email would be best.
  • Any concerns or issues you may have with a purchase will need to be addressed within 14 days of the recorded delivery of your order.
  • In the event that we have somehow made a mistake, please let us know ASAP so we can resolve the issue. Such instances are usually worked out by issuing a store credit, processing an exchange, or refunding the cost of the item. Refunds are always issued without reimbursing for shipping.
  • All returns require a Return Merchandise Authorization (RMA), which can be obtained from a member of our Customer Service Team. Please call the number located at the bottom of your Packing Slip for assistance with that.
  • We will not re-ship (send back to you) any packages that have been sent back as returns that have not been processed as RMA's. If you have not contacted us and received an RMA to return the merchandise, then do not mail it back.
  • All returns need to be shipped back in their original packaging.
  • No refunds, exchanges, or store credits will be issued for items not in original, intact packaging, or for items that are missing parts, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
  • Pack all return items carefully so that they will not be damaged during the shipping process.
  • Include your original packing slip. We will not be able to process a return for any shipment received without a packing slip.
  • Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service (USPS), please request a delivery confirmation. We are not responsible for items lost, stolen, or damaged during shipping, and cannot process your return until the item is received.
  • We reserve the right to refuse any returns if they do not meet our return requirements. Furthermore, we will not mail said items back to you in the event that they don't meet our return requirements. If a returned item does not have an RMA, is not in "like new" condition, does not include the original packing slip, and was not returned in the original packaging, it will not be sent back to you or credited.
  • Please, please, please, choose wisely and ask questions. We want you to be happy with your purchase!

14. Lost, Stolen or Damaged Items/Packages

  • All products purchased from Black Cat Curios are fulfilled via the use of a contracted shipper. Accordingly, any risk of loss, theft, or damage is passed to you upon our delivery of your purchase to the carrier, USPS (the United States Postal Service).
  • We utilize tracking on all packages to help facilitate the shipping process, and will assist you with any information you need to make a claim; however, we will not initiate the claims process for you. It is an issue between you and the carrier.
  • Be aware that a package cannot be considered lost or stolen until after 20 days of mail transit.
  • Please be sure to inspect your package thoroughly when you get it. Refuse to accept it if it appears to be damaged, leaking, or the contents within it sound like they are broken.
  • Please retain the original item, including packaging and shipping material, if your item is damaged when it arrives. Do not attempt to return it to us.
  • In the event that your package is damaged, or you suspect damage, you should take digital pictures before you open the package and take additional pictures at each step of the unpacking process. This will thoroughly document the damage and allow you to better support any damage claim.

15. Questions, Comments & Information Updates

If you have any questions or comments, please use our contact us form to get in touch. Any questions of a legal nature can be addressed from the same form, simply select "Legal." If you want us to update, delete, or change any personal information you have submitted to us, please contact us by phone or postal mail at:

480-828-1106

Black Cat Curios
P.O. Box 413
Avondale, AZ 85323



This page was last updated August 27th, 2017.