Shipping & Returns

The following Shipping & Returns Policies are made available to assist you in understanding our policies concerning the handling of orders, the shipping process, and the handling of returns. We recommend you take your time to read it carefully. Know that by accessing this website or purchasing/using our products or services, you are agreeing to these Shipping & Returns Policies (including our Privacy Notice and our Conditions of Use), that define the Service Agreement under which you are allowed to purchase and utilize the products and services from the blackcatcurios.com website, and to use the website itself. Should you have any questions about our Shipping & Returns Policies or any of the other parts of our Service Agreement, feel free to Contact Us. The following outlines our Shipping & Returns Policies:

CONTENTS

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1. Effective Date

These Shipping & Returns Policies are effective immediately.

2. Changes

We reserve the right to amend or modify any part of this website, including offerings, features, format, and pricing, at any time and without prior notification.

We reserve the right to amend these Shipping & Returns Policies at any time and without prior notification. Any amendment will be effective immediately upon posting said amendment to this Shipping & Returns Policies page (or to the Privacy Notice, and our Conditions of Use pages, as applicable), thus amending the Service Agreement as a whole. Your continued use of this website or purchase/use of our products or services following any such amendments constitutes your consent and acceptance of the amended Shipping & Returns Policies. You are responsible for regularly reviewing the Service Agreement.

3. Objections

You may object at any time to the content of our Shipping & Returns Policies; we are open to our customer's concerns and will gladly discuss the issue with you.

4. Applicable Law

Standard online retail law applies. Please reach out to us with any questions.

5. Store Hours

  1. We are open (accepting phone orders and calls for information) 10:00 AM - 5:00 PM Monday through Sunday, Arizona Time (-7 GMT).
  2. You can also order online or via email, anytime!
  3. The store phone number is 623.853.9060. It is only answered during business hours. Calls, if not answered immediately, are returned within 24 hours. Please leave a detailed message.
  4. We do not accept texts. Texts will be ignored.
  5. Emails are answered within 24 hours.

6. General Ordering Policies

  1. All currency references are in U.S. dollars; we only accept payment in US currency.
  2. There is a $9.99 minimum order. This minimum order amount does not include any applicable taxes or the cost of shipping.
  3. In accordance with the latest Federal Laws, state and local taxes will apply to all orders. Purchases will be subject to an 8.80% sales tax.
  4. We only ship FREE within the Continental United States, Hawaii, and Alaska , and we only ship via USPS (the United States Postal Service). All other areas of the world will be subject to an automatic minimum shipping and handling fee of $20.00 and are subject to order cancellation depending on the reliability of mail delivery in any given area. Purchaser is responible for all duty and taxes associated with their shipment.
  5. Tracking will be applied to all orders.
  6. We will NOT be responsible for packages that are lost, stolen, or damaged in transit. Please see below for greater detail and instructions.
  7. Generally speaking, ALL SALES ARE FINAL. Please see below for greater detail and instructions.

7. Ordering Methods

  1. Online Shopping Cart
    Available day or night; orders will be processed the next business day, when possible.
  2. Phone
    Kindly give us a call @ 623.853.9060 during the hours of 10:00 AM - 5:00 PM, Monday through Sunday, Arizona Time (-7 GMT), and let us know what you would like to purchase. We will process your order payment then and ship out your purchase when it is ready. Please leave a message if we are not immediately availble to pick up. Kindly note that texts are not accepted.
  3. Email
    In the event that you do not want to/do not feel comfortable submitting your order via our website, then you are certainly welcome to send us an email in any fashion with which you are comfortable and familiar. Just tell us what you would like to order and the quantities. We will then call you back to verify your order, figure your total, and take your credit card information for payment. Please do not email your credit card information; it's not safe!

8. Payment Information

  1. We do not accept cash or personal checks; please do not send them.
  2. We only accept Visa, MasterCard, American Express, and money orders.
  3. In accordance with the latest Federal Laws, state and local taxes will apply to all orders. Purchases will be subject to an 8.80% sales tax.
  4. Kindly call or email us if you would like assistance with determining the total purchase amount.

9. Shipping Information

  1. Black Cat Curios ships our packages by USPS (the United States Postal Service) only.
  2. We encourage our customers to take advantage of USPS' Online Order Tracking to see how their shipments are progressing.
  3. Orders are normally shipped in the order we receive them; however, we will not hold up someone's order just because the order in front of theirs is on hold for some reason.
  4. We only ship within the Continental United States, Hawaii, and Alaska (no International shipments), and we only ship via USPS (the United States Postal Service).
  5. We will NOT be responsible for packages that are lost, stolen, or damaged in transit. We take particular care to pack your purchases so that they arrive intact. However, once they are turned over to the carrier, their handling are beyond our control.
  6. All claims in regards to packages that are lost, stolen, or damaged in transit will need to be initiated by the customer and handled through the USPS (the United States Postal Service) claims process.
  7. If you would like to have your package shipped Express Mail, please contact us directly before placing your order as additional charges will apply.
  8. Additional surcharges for extra-heavy or oversize packages may apply. We will let you know in the rare event that this will be the case.

10. Pre-Purchase Considerations

Before you purchase a product or service from us, please know that the provision of products and services is subject to our own personal beliefs, practices, ethics, and professional biases, and the manner of delivery, extent, and timing of how said products and services are provided is entirely and solely within our discretion. Furthermore, we reserve the right to deny the sale of our products or services to anyone, at any time, for any reason.

By purchasing with us, you represent and testify that (i) any credit card information you supply is true, accurate, and complete, (ii) you have the legal permissions required to utilize said card, (iii) charges incurred by you will be paid by your credit card company, and (iiii) you will be financially responsible for all charges incurred. Your failure to submit full payment for products purchased or services rendered will result in immediate termination of product delivery and/or the rendering of services without refund.

11. Backordered Items

We do not offer backordering of items. We either have it available for sale or we do not.

12. Returns, Exchanges & Refunds

  1. We want you to be happy with your purchase. We do our best to ensure that you are getting what you paid for by A) offering great quality products, B) providing adequate descriptions and/or pictures of said products, and C) being available to answer questions about the product before and after your purchase.
  2. In the event that you are somehow unhappy with the order you have received, the best course of action is to let us know, immediately. An email would be best.
  3. Any concerns or issues you may have with a purchase will need to be addressed within 14 days of the recorded delivery of your order.
  4. In the event that we have somehow made a mistake, please let us know ASAP so we can resolve the issue. Such instances are usually worked out by issuing a store credit, processing an exchange, or refunding the cost of the item. Refunds are always issued without reimbursing for shipping.
  5. We will not re-ship (send back to you) any packages that have been sent back as returns that have not been processed as RMA's. If you have not contacted us and received an RMA to return the merchandise, then do not mail it back.
  6. All returns need to be shipped back in their original packaging.
  7. No refunds, exchanges, or store credits will be issued for items not in original, intact packaging, or for items that are missing parts, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
  8. Pack all return items carefully so that they will not be damaged during the shipping process.
  9. Include your original packing slip. We will not be able to process a return for any shipment received without a packing slip.
  10. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service (USPS), please request a delivery confirmation. We are not responsible for items lost, stolen, or damaged during shipping, and cannot process your return until the item is received.
  11. We reserve the right to refuse any returns if they do not meet our return requirements. Furthermore, we will not mail said items back to you in the event that they don't meet our return requirements. If a returned item does not have an RMA, is not in "like new" condition, does not include the original packing slip, and was not returned in the original packaging, it will not be sent back to you or credited.
  12. Please, please, please, choose wisely and ask questions. We want you to be happy with your purchase!

13. Lost, Stolen or Damaged Items/Packages

  1. All products purchased from Black Cat Curios are fulfilled via the use of a contracted shipper. Accordingly, any risk of loss, theft, or damage is passed to you upon our delivery of your purchase to the carrier, USPS (the United States Postal Service).
  2. We utilize tracking on all packages to help facilitate the shipping process, and will assist you with any information you need to make a claim; however, we will not initiate the claims process for you. It is an issue between you and the carrier.
  3. Be aware that a package cannot be considered lost or stolen until after 20 days of mail transit.
  4. Please be sure to inspect your package thoroughly when you get it. Refuse to accept it if it appears to be damaged or the contents within it sound like they are broken.
  5. Please retain the original item, including packaging and shipping material, if your item is damaged when it arrives. Do not attempt to return it to us without an issued RMA.
  6. In the event that your package is damaged, or you suspect damage, you should take digital pictures before you open the package and take additional pictures at each step of the unpacking process. This will thoroughly document the damage and allow you/us to better support any damage claim.

14. Questions, Comments & Information Updates

If you have any questions or comments, please use our Contact Us form to get in touch. Any questions of a legal nature can be addressed from the same form, simply select "Legal." If you want us to update, delete, or change any personal information you have submitted to us, please contact us by phone or postal mail at:

Black Cat Curios, P.O. Box 377, Avondale, AZ, 85323
Phone from US: 623-853-9060
Phone from outside US: 1 + 623-853-9060
Email: info@blackcatcurios.com


This page was last updated December 10th, 2018.